Terms of Service

Last updated: 9 November 2025. Prior versions available on request.

1. Acceptance of Terms and Controller Information

By accessing or using Nomino ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App.

Controller and Provider

These Terms are between you and Nomino Ltd ("Nomino", "we", "us").

  • Registered office: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
  • Contact: legal@nomino.pro • support@nomino.pro

2. Description of Service

Nomino is a language learning application that provides:

  • AI-powered conversation practice
  • Real-world scenario simulations
  • Pronunciation coaching and feedback
  • Interactive learning materials
  • Progress tracking and achievements
  • Personalized learning paths

3. User Accounts

3.1 Account Creation

You must create an account to access premium features. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

3.2 Age and Safeguarding

Nomino is not directed to users under 13. If you are 13–17, a parent or legal guardian must review these Terms and supervise use. We design Nomino with the UK Age-Appropriate Design Code in mind and do not use behavioural advertising targeted at children.

4. Subscriptions, Trials and Renewals

4.1 Pricing & Term

Premium is available Monthly (£8.99) or Yearly (£79.99). Prices include applicable VAT where required.

4.2 Free Trial

New subscribers receive a 3-day free trial. At the end of the trial your plan auto-renews at the then-current price unless cancelled at least 24 hours before the trial ends.

4.3 Cooling-Off Rights

If you are a UK/EEA consumer you have 14 days to cancel after purchase. If you start the trial and expressly consent to immediate supply of digital content and acknowledge you will lose the right to cancel on conversion, your cooling-off right ends when the trial converts to a paid plan.

4.4 Renewal & Changes

  • Subscriptions renew automatically until you cancel.
  • We will notify you in-app or by email of material price changes at least 30 days in advance.
  • If you do not agree, you may cancel before the change takes effect.

4.5 Billing Channel

Payments are processed by Apple's App Store. Cancellation must be completed in your Apple ID Subscriptions settings. Refund requests are handled by Apple; statutory rights remain unaffected.

5. Refunds and Defective Digital Content

Nothing in these Terms affects your statutory rights. If Nomino is defective (not of satisfactory quality, not as described, or not fit for purpose), you may be entitled to repair, replacement or a price reduction under the Consumer Rights Act 2015. For App Store purchases, request a refund via reportaproblem.apple.com. Contact us if you believe a defect originates in our service.

6. Acceptable Use

You must not:

  • Upload unlawful, infringing, hateful, or sexually explicit content
  • Attempt to decompile, scrape, or bulk-export model outputs
  • Impersonate others or misuse voices to deceive
  • Violate export-control or sanctions laws
  • Use automated bots to access or abuse the service
  • Attempt to bypass usage limits or security controls
  • Share your account credentials with others
  • Reverse engineer or hack the App

We may suspend or remove content or accounts to protect users or comply with law.

7. User Content, AI Outputs, and Licence

7.1 Your Content

You retain ownership of prompts, recordings, and messages you submit. You grant Nomino a worldwide, non-exclusive, royalty-free licence to host, process, transcribe, and display your Content to provide and improve the service. We do not sell your personal data.

7.2 AI Outputs

Subject to third-party rights and applicable law, you may use AI outputs for personal, non-commercial language learning. You are responsible for ensuring outputs do not infringe others' rights or violate law. Do not present outputs as professional advice.

7.3 Voice

Where you use voice features, you confirm you have the right to use any voices you upload and will not attempt to clone voices without permission.

7.4 Our Intellectual Property

All content, features, UI/UX, and functionality of Nomino are owned by us and protected by copyright, trademark, and other intellectual property laws. You must not:

  • Train models on our outputs or copy our UI/assets
  • Use our trademarks or branding without written permission
  • Represent yourself as affiliated with Nomino

7.5 Your License

We grant you a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes.

8. Service Changes and Availability

We may add, change, or remove features. If a change materially reduces core functionality of your current paid plan, you may cancel and receive a pro-rata refund of any prepaid unused fees obtained via Apple's refund process.

9. Educational Use Only

AI conversations and feedback are educational aids and may be inaccurate or incomplete. Do not rely on the service for legal, medical, safety-critical, or emergency communications. Nomino is designed for language learning assistance. We do not guarantee:

  • Fluency or proficiency outcomes
  • Certification or academic credit
  • Employment or educational opportunities

10. Privacy and Data

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We process your prompts, recordings, and usage data to provide AI-powered language learning features. For details on data controller identity, processing purposes, and your rights, please see our Privacy Policy.

11. Disclaimers

THE APP IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or completeness of content

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under English law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or goodwill
  • Service interruptions or errors
  • Third-party content or services

Our total liability shall not exceed the amount you paid in the past 12 months. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under English law.

13. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

  • Your use of the App
  • Your violation of these Terms
  • Your violation of any third-party rights

14. Termination

We may suspend or terminate for material breach, unlawful use, or risk to users. You may stop using the service at any time and cancel via Apple.

Effect of Termination

On termination or cancellation:

  • Access to Premium ends at the close of the current period
  • We will delete or anonymise your personal data per our Privacy Policy
  • You can request export of your learning data before deletion

15. Changes to These Terms

We may update these Terms. For material changes, we will give at least 30 days' notice via in-app notice or email. If you do not agree, you may cancel before the effective date. Continued use after the effective date constitutes acceptance.

16. Governing Law and Complaints

These Terms are governed by the laws of England and Wales, and courts of England and Wales have exclusive jurisdiction. UK consumers may also bring disputes to local courts.

If you have a complaint, contact support@nomino.pro. You may also seek guidance from the UK Competition and Markets Authority or Citizens Advice.

17. Apple-Specific Terms

For users who download the App from the Apple App Store:

  • These Terms are between you and Nomino, not Apple
  • Apple has no obligation to provide support for the App
  • Apple is not responsible for any product warranty claims
  • Apple is a third-party beneficiary of these Terms
  • Refunds and cancellations are processed through Apple; statutory rights remain unaffected

18. Security and Abuse Prevention

We may rate-limit or block access to protect the service from abuse, security threats, or excessive automated usage. We reserve the right to implement technical measures to prevent circumvention of usage limits.

19. Export Controls

You must not use the service in violation of UK, EU, or US export control or sanctions laws. You must not access or use the service if you are located in, or ordinarily resident in, an embargoed country or territory, or if you are on any sanctions list.

20. Contact Information

For questions about these Terms:

21. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force.

22. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Nomino regarding use of the App.