How can Nomi help?
Stuck on something? Don't panic — we've got you covered.
📬 Need Help Right Now?
Nomi's support team is standing by. We usually reply within 24 hours.
Frequently Asked Questions
🚀 Getting Started
Download Nomino from the App Store, enter your email, and you're in. Start chatting with Nomi immediately — no payment required for free features.
Nomi speaks 16 languages: French, Spanish, German, Italian, Portuguese, Japanese, Korean, Mandarin Chinese, and more. Pick your favorite and start talking!
💳 Subscriptions & Billing
Premium subscribers get:
- Unlimited AI conversation practice
- Access to all learning scenarios
- Trivia games and challenges
- Personalized learning paths
- Priority customer support
Tap any premium feature and hit "Start Free Trial." You get 3 days to explore everything — no charges until the trial ends. Cancel anytime before then, no questions asked.
Changed your mind? No worries. Here's how:
- Open Settings app on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Select Nomino
- Tap Cancel Subscription
Refunds are handled by Apple (not us). If you need one:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Find your Nomino purchase
- Select "Report a Problem" and explain why
Apple handles refund reviews; response times can vary.
Reinstalled the app? Your subscription is still active. Just restore it:
- Open Nomino
- Tap any premium feature
- Tap Restore Purchases at the bottom
- Done! Everything unlocks instantly
🧠 Using the App
Nomi uses cutting-edge AI language models to chat with you naturally. Just speak — Nomi listens, responds, and gives you feedback in real-time. It's like texting a friend who happens to be a language expert.
Check your permissions — Nomino needs access to your mic:
- Go to iPhone Settings → Nomino
- Enable Microphone
- Restart the app
Still not working? Let us know and we'll help troubleshoot.
Want to switch from French to Spanish? Easy:
- Go to Profile tab
- Tap Settings
- Select Language Preferences
- Choose your new language
Flashcards and saved lessons work offline, but AI conversations need an internet connection.
🔧 Technical Issues
Don't panic — crashes happen. Try this:
- Update to the latest version (check App Store)
- Force-quit and reopen the app
- Restart your iPhone
- Reinstall Nomino if it persists
- Still broken? Email us with your device model and iOS version
Missing your daily streak reminders? Check your settings:
- Go to iPhone Settings → Notifications → Nomino
- Enable Allow Notifications
- In Nomino: Profile → Settings → Notifications
- Customize what you want to hear about
Nomi feeling sluggish? Try these quick fixes:
- Close other apps to free up memory
- Check your internet speed (AI needs a good connection)
- Force-quit and reopen the app
- Update to the latest version from the App Store
🔒 Privacy & Security
Yes. Your conversations and progress are encrypted with industry-standard security. All chats are encrypted in transit and at rest. We take privacy seriously — read our Privacy Policy for full details.
Absolutely. We'll miss you, but here's how:
Profile → Settings → Account → "Delete Account"
Careful! This action is permanent
This permanently deletes all your data. Once it's gone, we can't get it back.
Want a copy of your learning data? Email support@nomino.pro. We respond within one month (may extend by up to two months for complex requests).
You can request corrections to your data at any time via support@nomino.pro. We respond within one month (may extend by up to two months for complex requests).
Conversation data and progress are retained while your account is active. We purge all personal data within 30 days of account deletion.
We work with trusted third-party services to deliver the best experience:
- AI Language Models – OpenAI, Google (conversation processing)
- Analytics – Google Analytics (usage insights)
- Hosting – Apple iCloud, AWS (secure data storage)
- Crash Reporting – Sentry (error tracking)
All sub-processors meet GDPR and industry security standards. See our Privacy Policy for complete details.
Sub-processor list last updated: 9 January 2025
📊 Learning & Progress
Head to your Profile tab to see detailed stats on:
- 🔥 Daily streak (how many days in a row you've practiced)
- 📚 Lessons completed
- ⏱️ Total conversation time with Nomi
- 📖 Vocabulary words learned
- 🏆 Achievements and badges earned
Watching your streak grow is addictive — don't say we didn't warn you!
Not yet! Right now, Nomino focuses on AI-powered solo practice. But social features might come in future updates — we're listening to what you want! 👀 Coming soon
🤔 Still stuck?
If you couldn't find your answer above, Nomi's support team is standing by. We usually reply within 24 hours.
Pro tip: Include your device model and iOS version when reporting issues — it helps us help you faster!
💡 Have a feature idea?
We love hearing from users! Got a suggestion to make Nomino better? Send it to feedback@nomino.pro
Every idea gets read. Some of our best features came from user suggestions!
Ready to talk? Nomi's online and waiting.
Start practising real conversations with AI. 3-day free trial, cancel anytime.
£8.99/month after trial · All languages included
